PRIVACY NOTICE
In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.
This notice applies to potential customers, current customers and business partners.
A) DATA PROTECTION PRINCIPLES
Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:
a) processing is fair, lawful and transparent
b) data is collected for specific, explicit, and legitimate purposes
c) data collected is adequate, relevant and limited to what is necessary for the purposes of processing
d) data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
e) data is not kept for longer than is necessary for its given purpose
f) data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
g) we comply with the relevant GDPR procedures for international transferring of personal data
B) TYPES OF DATA HELD
We keep several categories of personal data in order to carry out effective and efficient processes. We keep this data in a personnel file and we also hold the data within our computer systems, for example our CRM system.
Specifically, we hold the following types of data:
a) personal details such as name, address, phone numbers, email address, passport details
b) information gathered via business partners and lead providers such as that entered into a reservation form, online interest submission or expression of interest form
c) details relating to pay administration such as bank account details
C) COLLECTING YOUR DATA
You provide several pieces of data to us directly during the process of expressing interest in our product, purchasing our product or selling our product.
In some cases, we will collect data about you from third parties, such as lead providers and business partners.
Personal data is kept in files or within the Company’s computer CRM system.
D) LAWFUL BASIS FOR PROCESSING
The law on data protection allows us to process your data for certain reasons only. In the main, we process your data in order to comply with a legal requirement or in order to effectively manage your purchase and to provide relevant updates on your purchase.
The information below categorises the types of data processing we undertake and the lawful basis we rely on.
E) FAILURE TO PROVIDE DATA
Your failure to provide us with data may mean that we are unable to fulfil our requirements for entering into a contract with you. This could include being unable to purchase and promote our product or for us to administer contractual benefits.
F) WHO WE SHARE YOUR DATA WITH
Employees within our company who have a responsibility for administrating and processing to perform tasks such as those mentioned ‘Activities requiring your data’ . All employees with such responsibility have been trained in ensuring data is processed in line with GDPR.
Data is shared with third parties for the following reasons:
a) any fractional purchase requests operated by third parties, namely FOC company
b) promissory contacts, addendums, revocations, contract of assignments relating to legal process submitted to our lawyers, namely GPA
c) business partners for the purpose of requesting legal contracts to be issued for a client meeting providing the client has submitted and signed a reservation form confirming they are happy for their completed legal contract to be sent to the business partner.
We may also share your data with third parties as part of a Company sale or restructure, or for other reasons to comply with a legal obligation upon us. We have a data processing agreement in place with such third parties to ensure data is not compromised. Third parties must implement appropriate technical and organisational measures to ensure the security of your data.
We may need to share your data with bodies outside of the European Economic Area. We have put measures in place to ensure that your data is transferred securely and that the bodies who receive the data that we have transferred process it in a way required by EU and UK data protection laws.
G) PROTECTING YOUR DATA
We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such.
H) RETENTION PERIODS
We only keep your data for as long as we need it for, which will be at least for the duration of your custom and interest with us though in some cases we will keep your data for a period after your custom has ended. Some data retention periods are set by the law. Retention periods can vary depending on why we need your data, as set out below:
I) RELEVANT INDIVIDUAL RIGHTS
You have the following rights in relation to the personal data we hold on you:
a) the right to be informed about the data we hold on you and what we do with it;
b) the right of access to the data we hold on you. More information on this can be found in the section headed “Access to Data” below and in our separate policy on Subject Access Requests”;
c) the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’;
d) the right to have data deleted in certain circumstances. This is also known as ‘erasure’;
e) the right to restrict the processing of the data;
f) the right to transfer the data we hold on you to another party. This is also known as ‘portability’;
g) the right to object to the inclusion of any information;
h) the right to regulate any automated decision-making and profiling of personal data.
More information can be found on each of these rights in our separate policy on employee rights under GDPR.
J) CONSENT
Where you have provided consent to our use of your data, you also have the right to withdraw that consent at any time. This means that we will stop processing your data.
K) USE OF THE INTERNET
We use a high level of security to protect your Personal Data, but cannot guarantee the security of any Personal Data you disclose online. You accept the inherent security implications of dealing online over the Internet and will not hold Staycation Breaks or our associate companies responsible for any breach of security.
Emails are not a 100% secure or reliable method of communication. Staycation Breaks accepts no responsibility for any loss you may suffer as a result of interception or non receipt of an e-mail.
It is your responsibility to ensure that your computer is virus protected. Staycation Breaks accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.
Any links on this website may lead you to websites which are not under the control of Staycation Breaks. Such links are provided for your convenience and do not represent any endorsement or recommendation by Staycation Breaks.
Cookie Policy
WHAT ARE COOKIES
As is common practice with almost all professional websites, this site uses cookies. These are small files that are downloaded to your computer, if you agree, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies.
We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
[By continuing to use our site, you are agreeing to our use of cookies.]
HOW WE USE COOKIES
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies ‘on’ if you are unsure whether or not you need them, in case they are utilised to provide a service that you use on the site.
DISABLING COOKIES
You can adjust the use of cookies by changing the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore, it is recommended that you do not disable cookies.
THE COOKIES WE SET
If you create an account with us then we will use cookies for the management of the sign-up process and general administration. Unless absolutely necessary, i.e. to remember your site preferences, these cookies will be deleted as soon as you log out.
We use cookies when you are logged in so that we can remember your sign in details. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
When you submit data through a form, such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be recalled whenever you interact with a page that is affected by your preferences.
THIRD PARTY COOKIES
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter when using this site.
This site uses Google Analytics, which is one of the most widespread and trusted analytics site on the web, for helping us to understand how you use the website and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
We also use social media buttons and/or plug-ins on this site that allow you to connect with your social network in various ways. For these to work, the following social media sites including; LinkedIn, Facebook, Twitter, Instagram, Google + and Pinterest, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Terms & Conditions
TERMS AND CONDITIONS (“TERMS”)
Last updated: 23/08/2019
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.staycation-breaks.com website operated by Staycation Breaks (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
LINKS TO OTHER WEBSITES
Our Service may contain links to third party web sites or services that are not owned or controlled by Staycation Breaks.
Staycation Breaks has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Staycation Breaks shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
ACCOMMODATION
INTRODUCTION
The following Terms and Conditions relate to your occupation of the accommodation booked for your reservation with Staycation Breaks or any alternative accommodation Staycation Breaks thereafter provides.
These terms must be complied with by you and all other members of your party (or if you are booking the accommodation on behalf of a business, the persons that then follow this reservation occupy the accommodation).
Please note that your booking with any park at Staycation Breaks is not confirmed until payment is received in full and confirmation email has been sent from Staycation Breaks.
Upon payment of booking you agree to accept responsibility for actions of yourself and anyone that you allow into the accommodation or the building.
If you are booking the accommodation on behalf of a business, Staycation Breaks must be informed of the identity of ALL persons that will be staying in the accommodation and of any changes that may occur before or during the reservation.
In the interests of security and to prevent fraud, guests will be asked to present the credit or debit card used to make their booking upon check-in. Guests may also be asked to provide photo identity and to complete a registration form using their identity card / passport details.
Acceptable forms of identification:
Valid Passport, Valid Driving Licence or a Valid National ID card.
The information above may be requested for each member of your party over the age of 16, and we reserve the right to refuse entry to persons who cannot provide the information set out above. Individuals under 18 years of age are not permitted to stay in a Staycation Breaks Residence unless a parent or legal guardian is also staying with them; all minors must be added to the reservation.
YOUR USE OF THE ACCOMMODATION
You agree to use the accommodation for private residential use only and in a reasonable manner. In particular, you agree not to:
- Allow the accommodation to be occupied by more than the number of persons confirmed at the time of booking or as otherwise agreed by us in writing.
- Cause any damage or deterioration to the accommodation or its fixtures, fittings, appliances, furniture and other contents provided by us or its decoration except through reasonable wear and tear.
- Operate any form of business from the accommodation or use it for any illegal or immoral purpose.
- Do anything illegal at the accommodation or building or in the vicinity.
- Hold parties, hen, stag nights or events in the property, unless confirmed in writing by the Staycation Breaks site manager.
- Smoke in any area of the property or the entrance or communal areas.
- Bring pets into the property, unless confirmed at point of booking with Staycation Breaks, subject to extra charge.
- Do anything which may be or become a nuisance or annoyance to us or the other occupiers of the building or neighbouring properties, which shall include (without limitation) not causing any noise at a level which causes a disturbance to other persons in the building or neighbouring properties.
- You must comply with all written notices, instructions and house rules contained in the building.
CONTENTS AND CONDITION OF THE ACCOMMODATION
Staycation Breaks provide the accommodation and its contents clean and in good repair and condition.
It is prohibited for any guest to take items from the property.
Any damaged items or fixings will be charged back to the guest.
Our housekeepers have a full inventory of each property and check them after each guest departure.
Our Services
Each reservation total price includes a check out clean and linen and towels.
If guests want further housekeeping services, please note this can be requested at an extra charge at point of booking.
The charges for your use of the accommodation specified at the time of booking are inclusive of the following utilities and taxes: electricity, gas, water, heating, WIFI and rates. The charges will also include any additional services selected by you at the time of booking. However, you must pay the charges for any other services or amenities which you use or request during your stay upon presentation of the account.
BEHAVIOUR TOWARDS OUR STAFF AND GUESTS
We have a zero-tolerance policy towards behaviour that is abusive, threatening or violent towards the Staycation Breaks team, contractors or other guests.
If you or any of your party or anyone that you authorise to occupy the accommodation behaves in an unacceptable manner, Staycation Breaks reserve the right to terminate your reservation at the accommodation immediately.
Staycation Breaks will report such matters to the correct authorities and reservation portal if booked via.
ACCESS TO THE ACCOMMODATION
Staycation Breaks and contractors may require access to the accommodation from time to time for any reasonable purpose.
If we do require access, we will endeavour to cause as little disruption as possible. We will aim to give you reasonable notice and, wherever possible, to seek access only during normal working hours, however this may not always be possible.
No child or children under the age of 18 will be allowed to check-in unaccompanied;
Staycation Breaks reserves the right to refuse entry on this basis.
INSURANCE
Staycation Breaks insurance policy does not cover the personal belongings of you or any other persons.
You are urged to take out insurance policies to cover your belongings and other risks incurred as a result of your occupation of the accommodation.
Staycation Breaks will not be responsible for any loss or damage howsoever caused.
VACATING THE ACCOMMODATION
You must vacate the accommodation by 10:00 a.m. on the day of departure, or at a time otherwise specified by the Staycation Breaks team due to matters relating to Covid-19.
When vacating the accommodation, you must remove all persons, possessions and rubbish from the accommodation and the building and return all keys.
The check-in clerk will advise of this procedure upon arrival.
TERMINATION
Staycation Breaks may terminate your right to occupy the accommodation at any time with immediate effect if you fail to comply with any term of this agreement.
If Staycation Breaks does so, you may be required to vacate the accommodation immediately. You must still comply with your obligations in this agreement.
Termination of this agreement shall be without prejudice to our rights in respect of any previous breach of your obligations under this agreement.
NATURE OF OCCUPANCY
You agree that your occupation of the accommodation will always be as a Licensee and that this agreement does not give you a right to occupy any specific accommodation. No tenancy is created by this agreement or any other agreement or by virtue of your occupation of the accommodation. You acknowledge that we retain the right to control, possession and management of the accommodation and that you have no right to exclude us from the accommodation.
Your licence to occupy the accommodation is personal to you and is not assignable. You must not allow anyone who is not a member of your party (or if you are booking on behalf of a business, the staff of that business) to occupy the accommodation.
CANCELLATION AND REFUND POLICY
The following cancellation policy applies:
You may remain liable to pay in full or in part for the booking, even if you are unable to fulfil your reservation.
Staycation Breaks advises all guests to use cancellation insurance to protect against possible loss from unforeseen circumstances.
Staycation Breaks allows you to cancel your booking without penalty, but please be aware of the following terms:
- The booking deposit is non refundable.
- A 50% refund will be given if paid in full if 30 days’ notice has been given.
- If notice is less than 14 days – no refund will be given.
You must notify us in writing via email to: [email protected]
Only upon receipt of acknowledgement from Staycation Breaks will this be deemed as cancelled.
Due to circumstances outside of Staycation Breaks control, there may be occasions where reservations need to be changed or cancelled. We reserve the right to change or cancel a reservation and will promptly notify you of any change or cancellation.
Staycation Breaks will endeavour to offer you alternative accommodation of a similar like-for-like standard at no additional charge or will provide you with a full refund.
In the unlikely case, this was not possible or unacceptable to you, then Staycation Breaks will refund all monies paid by you for the reservation. Except in exceptional circumstances, Staycation Breaks liability would not extend beyond this refund.
CANCELLATION POLICY CONTINUED – SUPPLIERS
By making a Reservation with Staycation Breaks or any Bookings Site or Agent (“the Suppliers”), you accept and agree to the relevant cancellation and no-show policy of that the Suppliers and to any additional (delivery) terms and conditions of the Suppliers that may apply to your Booking, including for services rendered and/or products offered by the Suppliers. The relevant (delivery/purchase/use/carrier) terms and conditions of a Supplier can be obtained with the relevant Supplier. The general cancellation and no-show policy of each Supplier is made available on the Supplier’s website, during the reservation procedure and in the confirmation email.
Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the Suppliers in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a Booking which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Suppliers and the reservation. Cancellation and prepayment policies may vary depending on the product or service of each Supplier.
Please carefully read the fine print for the Supplier and important information in your reservation confirmation for additional policies as may be applied by the Suppliers. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Suppliers agrees or allows otherwise under its (pre)payment and cancellation policy.
If you wish to review, adjust or cancel your Reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Suppliers’s cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Suppliers so they know when to expect you to avoid cancellation of your Reservation or charge of the no-show fee. Staycation Breaks does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Suppliers.
CONTACT US
If you have any questions about these Terms, please email [email protected]